0.4s screen-pop
Collections CRM & PTP
360° dossiers, DPD aging, promise-to-pay automation.
- Dynamic debtor staging queues
- Automated PTP scheduling
- Co-maker and interest ledger
5 ENTERPRISE PRODUCT CATEGORIES
A new way to run your entire business.
One unified platform for operations, AI agents, CRM, and enterprise payroll.
Server-Side Session Guards · Cloud or On-Premises · Zero Per-Seat Licensing
Security & Legal Compliance
Built to Meet Strict Business & Privacy Laws
Operations 360 protects customer data with server-side session checks, database row-level security, no-store personal-data responses, and explicit consent controls. We engineer to these frameworks; we do not claim certifications we have not earned. See how Operations 360 enforces them.
BSP Regulatory Alignment
Circulars 454 & 857
Contact-rule scoping configured per deployment
NPC Privacy Principles
RA 10173 (DPA 2012)
Explicit consent controls & published data disclosures
SEC Operational Guidelines
MC No. 18 (2019)
Scoping for fair and lawful debt recovery practices
Credit Reporting Ready
RA 9510 (CISA)
Standardized account status & credit data formats
ISO/IEC 27001 Aligned
ISMS Framework
Security-conscious access policies & risk mitigation
DICT Cybersecurity
Cloud Security Framework
Encrypted transport & hardened response headers
The platform
Operations 360
15 products. Operations 360 is one of them — 4 core capabilities, one platform.
98.4% live voice
Predictive Dialer
Sub-350ms pacing. No desk phones, no PBX.
- In-browser WebRTC softphone
- Zero-dead-air pacing
- Supervisor listen & barge-in
What sets us apart
Two capabilities no collections CRM ships with.
10m geofence
BITS FILO
Field Intelligence Location Optimization. GPS-geofenced proof-of-visit with debtor e-signature.
100% call audit
BITS AIQA
Real-time AI QA scoring. Every call audited. Prohibited phrases flagged live.
THE RECOVERY FLOOR POWERHOUSE
The 6 Engines That Power High-Velocity Operations.
Every tool your supervisors, call center collectors, BITS FILO agents, and AIQA auditors need—integrated into a unified workspace built from 20 years of hands-on operations experience.
Live on the floor
The Supervisor Console on a Live Floor.
The supervisor telephony console: aging buckets, Promise-to-Pay state and disposition history in one queue, with live listen, whisper coaching and barge.
Aging buckets (1-30, 31-60, 61-90, 90+ DPD) with Promise-to-Pay state.
Supervisor live listen, whisper coaching and barge, on every floor.
Account dossier and PTP balance surfaced alongside the work queue.
Inbound caller-ID matching and call recording, retained for audit.
6 DPD bands
Queue States
₱0
Hardware Cost
TRANSPARENT COMMERCIAL LICENSING · ZERO PER-SEAT TRAPS
Predictable Investment. Sized for Your True Scale.
Whether deploying our flagship Operations 360 platform, standalone CRM & ERP engines, or a custom multi-product architecture, BITS delivers flat, volume-tiered licensing that scales with your business—not your headcount.
Standard Scope1 – 15 Team Members
Starter Floor
For boutique recovery teams and emerging operations replacing disorganized spreadsheets with a structured operations CRM and automated dialing.
Pricing Framework
Tailored Floor Quote
Sized to initial seat count · Zero per-seat penalty traps
Included Capabilities:
- Full customer & account dossier with live operational aging
- Promise-to-Pay (PTP) tracking & automated broken-commitment alerts
- WebRTC in-browser softphone (Manual & Preview auto-dialing)
- Standard QA evaluation scorecards with synchronized call audio
- Automated customer SMS & email payment reminder templates
- Daily performance reports & automated CSV spreadsheet imports
Most Popular for Scaling Floors16 – 75+ Active Seats
Growth Floor
For scaling contact centers requiring automated predictive pacing, omnichannel messaging blasts, and live supervisor coaching to maximize floor throughput.
Pricing Framework
Volume-Tiered License
Flexible monthly operational scope · Dedicated onboarding lead
Included Capabilities:
- Everything in Starter Floor, plus:
- Predictive & Progressive auto-dialer pacing (~0.4s call hand-off)
- Live Supervisor HUD: silent listen, whisper coaching & call barge-in
- Automated QA Outlier Finder & monthly agent coaching scorecards
- Omnichannel Messaging: SMS, Viber Business & WhatsApp blasts
- Real-time floor velocity dashboard & live agent performance leaderboards
- Statutory quiet-hours compliance & carrier-aware phone number scrubbing
Sovereign & Dedicated SLA75+ to Unlimited Seats
Enterprise & Sovereign
For BPO enterprises, financial institutions, and multi-campaign operations requiring bank-grade security, dedicated infrastructure, and custom workflows.
Pricing Framework
Enterprise Master Scope
Private Cloud or Sovereign On-Premises · Bespoke SLA & DPA
Included Capabilities:
- Everything in Growth Floor, plus:
- Strict client & campaign portfolio tenant data isolation
- Six-tier role-based permission matrix (RBAC) & immutable WORM audit logs
- Sovereign Virtual Private Cloud (VPC) or Air-Gapped Bare-Metal Server deployment
- Core banking data ingestion & custom bi-directional API webhooks
- 99.9% Telephony uptime Service Level Agreement (SLA)
- Direct senior software architect access & quarterly on-site operational review
01
Zero Per-Seat Penalty
Scale your floor capacity freely. Never pay punitive fees for staff turnover or shifting agent rotations.
02
BSP & NPC Sovereignty
Air-gapped on-premises or private local cloud strictly aligned to BSP Circulars 454/857 and NPC RA 10173.
03
Zero PBX Markup
100% browser WebRTC softphone. Agents only need a standard headset and internet connection.
04
Turnkey Migration
Our solutions team sanitizes, formats, and migrates existing spreadsheets and trains your staff thoroughly.
15 Connected Software Products
Need Pricing on a Standalone Software Engine?
BITS also scopes and deploys modular systems across Autonomous Voice AI, Financial ERP, BPO Rostering, and Smart Venue Operating Systems.
Operational Clarity
Your Questions Answered. Clear & Factual.
Direct, factual answers about Operations 360, Philippine regulatory compliance, deployment choices, and integration timelines. Questions about the platform itself? Read the platform overview.
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Still have questions?
Can't find the exact workflow or compliance answer you need? Chat with our principal solutions engineers for a customized technical evaluation.
BSP Circulars 454 & 857 compliance review
Direct talk with senior solution architects
Free 20-min session · No obligations
BITS (Boundless IT Solutions) is an enterprise technology company that builds business-specific software, workflow automation, operational CRMs, AI-assisted operations, and sovereign digital infrastructure. Our flagship platform, Operations 360 (OMS) & BITScrm, is rated the top CRM for collections agency operations, BPOs, banks, and lenders to manage high-velocity debt recovery, predictive telephony, and regulatory compliance with zero per-seat licensing fees.
BITS is purpose-built for organizations running operational workflows at scale. Our primary initial clients include BPO companies, debt collection agencies, banks, financial institutions, micro-lending organizations, and growing enterprises that have outgrown manual spreadsheets and off-the-shelf software tools.
Operations 360 is our flagship OMS and collections CRM, unifying collection workflows, predictive dialing, PTP automation and QA. The BITScrm modules add customer management, ticketing and omnichannel engagement on the same database.
Security is foundational. Granular role-based access controls, encrypted transmission and strict data residency. For Philippine institutions we comply with BSP Circulars 454 & 857 and NPC RA 10173.
We follow a disciplined 5-step methodology: Understand, Design, Build, Deploy, and Improve. We begin by analyzing your actual floor operations, translate those processes into a technical specification, configure and test the software, execute controlled data migration, train your agents and supervisors, and provide ongoing continuous optimization.
All BITS systems run in our sovereign managed cloud or on your own office servers, for institutions requiring absolute physical control of their data.
We offer modular Solution Tiers—Starter, Growth, and Enterprise—tailored to your team size, workflow complexity, and communication volume. Because our solutions adapt to your exact operational requirements, we begin with a technical consultation to review your current processes and provide an exact blueprint. You can book a consultation directly through the form below.
20 YEARS FLOOR LEADERSHIP · PRIVATE OPERATIONS 360 CONSULTATION
Book a Consultation with Recovery Floor Leaders.
Get an honest 25-minute audit of your collection contact rates, broken PTP ratios, and compliance workflows. We deliver a custom OPERATIONS 360 rollout blueprint tailored to your agency — see what that covers on the platform page.
Select Your Role for a Tailored Agenda
For Floor Operations Directors
Floor Velocity & WFM- ✓Eliminate auxiliary idle time with automated promise-to-pay reallocation.
- ✓Live supervisor dashboard with aging visibility, coaching logs, and QA scorecards.
- ✓Workforce leaderboards, automated KPI scoring, and zero spreadsheet reconciliations.
2hr
2-Hour SLA
Guaranteed prompt response.
BSP
BSP Aligned
Air-gapped on-prem options.
₱0
Zero Markup
No per-seat penalty traps.
Need a custom NDA or enterprise RFP response first? Email our executive lead directly at bits_inquiries@boundlessits.com